Pablo Designs Nivél Pendant
Shipping information
Most Items will ship out in 7 to 10 days for in stock items. Can take up to 2 weeks depending on shipping location. If an item is back ordered you will be contacted by us with an estimated shipping date. Please email us at info@matthewizzohome.com for the most current stock information items may be back ordered due to long shipping lead times.
Free Shipping on most items unless marked on each product page and before checkout. Free inside delivery available on larger items by request. Some items may be excluded. Email us with any inside delivery questions or concerns. Note! inside delivery will add about 3 to 5 weeks to the shipping time line.
Returns and Exchanges
Is your item damaged or missing parts? Email us at info@matthewizzohome.com images and details of damage or missing parts. Please provide order number and we will assist you with the any exchanges or replacements parts.
Returns
Items can be returned within 15 days of delivery. A 20% return stocking free will be deducted from the refund. We’ll refund you as soon as you send the item(s) back.
Return Shipping
Return shipping costs will be deducted from your refund and can vary depending on the location of the return.
For items delivered via UPS or FedEx: Print the shipping label from your return confirmation email, and bring the package to a nearby drop-off location.
For large, heavy, or fragile items delivered via special carrier: Follow the same steps above, but instead of printing a shipping label, we’ll coordinate for the carrier to pick up the item at your convenience.
Refunds
In most cases, when returning an item, you can choose between store credit or receive a refund to your original payment method.
Canceling Returns
Already filled out the return form but changed your mind? No worry! You can always cancel the return email us at info@matthewizzohome.com with your order number.
Exchanges
If you’d like to exchange an item for a different color, different size, or different product altogether, we are happy to help you with that! The process is similar to a return, and all the same policies apply. There are two ways to exchange an item, depending upon your preference.
- Before the return: To receive the new item sooner, you can go ahead and place an order for the new item before you return the old item. We will credit your account or the original payment method once we receive the return. Please note, you cannot use your store credit until we have credited your account.
- After the return: Follow the same steps as a regular return. Once you receive your refund, use your store credit or credit card to place a new order.
Return shipping costs still apply for all exchanges and will automatically be deducted from the refund amount.
Return Policy
Finding your perfect piece should be easy. If an item isn’t the perfect match, return it for a refund within 15 days of delivery in the original condition and packaging. A 20% restocking return fee will be deducted from a refund.
- Clearance items (unless damaged or defective)
- Gift cards
- Personalized items
- Items marked “Non-Returnable”
- Items you have already assembled
- Open Box Items
Any outbound shipping charges collected on the order will not be refunded.
- Cost to ship item to you
- Upgraded shipping charges (expedited or express,)
- Assembly services included with delivery
However, if your item is damage or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
To start a return, Send email to info@matthewizzohome.com include images of product and packing with return explanation.
Refund Options
You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount.
Please email info@MatthewIzzoHome.com or Call us at 215-266-9747 at any time if you have more detailed questions.
Happy Shopping !
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